{"id":48,"date":"2026-06-03T05:51:19","date_gmt":"2026-06-03T05:51:19","guid":{"rendered":"https:\/\/theambientgallery.com\/?page_id=48"},"modified":"2026-06-03T12:44:01","modified_gmt":"2026-06-03T12:44:01","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/theambientgallery.com\/?page_id=48","title":{"rendered":"Refund Policy"},"content":{"rendered":"\n<h6 class=\"wp-block-heading\"><strong>Last Updated:<\/strong> 3 June 2026<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">At The Ambient Gallery, we strive to provide high-quality digital products and excellent customer service. Please read this Refund Policy carefully before making a purchase.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Digital Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">All products sold through The Ambient Gallery are digital downloads, including but not limited to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Printable artwork<\/li>\n\n\n\n<li>Wallpapers<\/li>\n\n\n\n<li>Screensavers<\/li>\n\n\n\n<li>Ambient music<\/li>\n\n\n\n<li>Digital bundles and collections<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">No physical products are shipped.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Refund Eligibility<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Due to the nature of digital products, refunds are generally not available once a purchase has been completed and the files have been downloaded or accessed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By completing a purchase, you acknowledge that you are purchasing digital content delivered immediately after payment.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Exceptions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We may offer a refund, replacement, or other appropriate remedy in the following circumstances:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Technical Issues<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you are unable to download or access your purchased files due to a technical issue that cannot be resolved by our support team.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Corrupted or Faulty Files<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If the files supplied are corrupted, incomplete, or unusable and we are unable to provide a working replacement.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Duplicate Purchases<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you accidentally purchase the same product more than once, we may issue a refund for the duplicate transaction.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Incorrect Product Delivery<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive a product that differs substantially from the product description.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Non-Refundable Situations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds will not normally be provided in the following circumstances:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You change your mind after purchase.<\/li>\n\n\n\n<li>You no longer want the product.<\/li>\n\n\n\n<li>You purchased the product by mistake.<\/li>\n\n\n\n<li>You do not have the software or equipment required to use the files.<\/li>\n\n\n\n<li>You expected a physical product rather than a digital download.<\/li>\n\n\n\n<li>You fail to read the product description before purchase.<\/li>\n\n\n\n<li>You dislike the artistic style or content after downloading.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">5. Download Problems<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you experience any issues downloading your purchase, please contact us before requesting a refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In most cases, we can quickly resolve download problems by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Providing a new download link.<\/li>\n\n\n\n<li>Replacing damaged files.<\/li>\n\n\n\n<li>Assisting with access issues.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">6. Requesting a Refund<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To request a refund, please contact us within 14 days of purchase and include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your name<\/li>\n\n\n\n<li>Order number<\/li>\n\n\n\n<li>Email address used for purchase<\/li>\n\n\n\n<li>Description of the issue<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email: <a href=\"mailto:info@theambientgallery.com\">info@theambientgallery.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We aim to respond to all enquiries within 2 business days.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Refund Processing<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where a refund is approved, it will be returned using the original payment method wherever possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refund processing times may vary depending on your payment provider.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Consumer Rights<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nothing in this Refund Policy affects your statutory rights under applicable consumer protection laws.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For customers located in the United Kingdom, digital content rights are governed by the Consumer Rights Act 2015 and other applicable legislation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions regarding this Refund Policy, please contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>The Ambient Gallery<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email: <a href=\"mailto:info@theambientgallery.com\">info@theambientgallery.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Website: <a href=\"https:\/\/theambientgallery.com\/\">https:\/\/theambientgallery.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last Updated: 3 June 2026 At The Ambient Gallery, we strive to provide high-quality digital products and excellent customer service. 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