Last Updated: 3 June 2026
The Ambient Gallery (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase products from us.
Website: https://theambientgallery.com
Contact Email: info@theambientgallery.com
1. Information We Collect
When you use our website, we may collect the following information:
Information You Provide
- Name
- Email address
- Billing address
- Payment information (processed securely by third-party payment providers)
- Account details (if you create an account)
- Customer service enquiries
Information Collected Automatically
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the website
- Referral sources
- Cookies and tracking information
2. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Provide access to digital downloads
- Send order confirmations and transactional emails
- Respond to customer enquiries
- Improve our website and services
- Prevent fraud and abuse
- Comply with legal obligations
We only collect information necessary for these purposes.
3. Legal Basis for Processing
Where applicable under UK GDPR, we process personal information on the following legal bases:
Contract
To fulfil orders and provide products and services requested by you.
Legitimate Interests
To improve our website, maintain security, prevent fraud, and operate our business effectively.
Legal Obligations
Where we are required to retain information for accounting, taxation, or legal purposes.
Consent
Where you voluntarily subscribe to marketing communications or consent to certain cookies.
You may withdraw consent at any time.
4. Payment Processing
Payments are processed securely through trusted third-party payment providers including:
- Stripe
- Google Pay
- Other payment services offered at checkout
We do not store your full payment card details on our servers.
Please refer to the privacy policies of the relevant payment providers for information about how they process your data.
5. Customer Accounts
If you create an account on The Ambient Gallery, we store information necessary to:
- Manage your account
- Process orders
- Provide access to purchased downloads
- Maintain order history
You are responsible for maintaining the confidentiality of your login credentials.
6. Email Communications
We may send:
Transactional Emails
These include:
- Order confirmations
- Download links
- Account notifications
- Customer service responses
These emails are necessary for providing our services.
Marketing Emails
Marketing emails will only be sent where you have provided consent or where otherwise permitted by law.
You may unsubscribe at any time using the unsubscribe link included in marketing communications.
7. Cookies
Our website uses cookies and similar technologies to:
- Ensure website functionality
- Remember user preferences
- Improve website performance
- Analyse website traffic
- Support e-commerce functionality
For detailed information, please refer to our Cookie Policy.
8. Analytics
We may use website analytics services including:
- Google Analytics
- Google Search Console
- Other website performance tools
These services help us understand how visitors use our website and improve user experience.
Analytics data is generally aggregated and does not identify individual users directly.
9. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil orders
- Maintain customer accounts
- Meet legal and accounting requirements
- Resolve disputes
- Enforce our agreements
When information is no longer required, it will be securely deleted or anonymised.
10. Your Rights
Under applicable data protection laws, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Request transfer of your data
- Withdraw consent where applicable
To exercise these rights, please contact:
11. Data Security
We take reasonable technical and organisational measures to protect personal information from:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
12. Third-Party Services
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of third-party websites.
We encourage users to review the privacy policies of any third-party services they visit.
13. International Data Transfers
Some third-party service providers may process information outside the United Kingdom.
Where such transfers occur, we take reasonable steps to ensure appropriate safeguards are in place to protect personal information.
14. Children’s Privacy
The Ambient Gallery is not intended for use by children under the age of 13.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to delete it.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page and become effective immediately upon publication.
We encourage users to review this policy periodically.
16. Contact Us
If you have any questions about this Privacy Policy or how we process personal information, please contact:
The Ambient Gallery
Email: info@theambientgallery.com
Website: https://theambientgallery.com