Last Updated: 3 June 2026
At The Ambient Gallery, we strive to provide high-quality digital products and excellent customer service. Please read this Refund Policy carefully before making a purchase.
1. Digital Products
All products sold through The Ambient Gallery are digital downloads, including but not limited to:
- Printable artwork
- Wallpapers
- Screensavers
- Ambient music
- Digital bundles and collections
No physical products are shipped.
2. Refund Eligibility
Due to the nature of digital products, refunds are generally not available once a purchase has been completed and the files have been downloaded or accessed.
By completing a purchase, you acknowledge that you are purchasing digital content delivered immediately after payment.
3. Exceptions
We may offer a refund, replacement, or other appropriate remedy in the following circumstances:
Technical Issues
If you are unable to download or access your purchased files due to a technical issue that cannot be resolved by our support team.
Corrupted or Faulty Files
If the files supplied are corrupted, incomplete, or unusable and we are unable to provide a working replacement.
Duplicate Purchases
If you accidentally purchase the same product more than once, we may issue a refund for the duplicate transaction.
Incorrect Product Delivery
If you receive a product that differs substantially from the product description.
4. Non-Refundable Situations
Refunds will not normally be provided in the following circumstances:
- You change your mind after purchase.
- You no longer want the product.
- You purchased the product by mistake.
- You do not have the software or equipment required to use the files.
- You expected a physical product rather than a digital download.
- You fail to read the product description before purchase.
- You dislike the artistic style or content after downloading.
5. Download Problems
If you experience any issues downloading your purchase, please contact us before requesting a refund.
In most cases, we can quickly resolve download problems by:
- Providing a new download link.
- Replacing damaged files.
- Assisting with access issues.
6. Requesting a Refund
To request a refund, please contact us within 14 days of purchase and include:
- Your name
- Order number
- Email address used for purchase
- Description of the issue
Contact:
Email: info@theambientgallery.com
We aim to respond to all enquiries within 2 business days.
7. Refund Processing
Where a refund is approved, it will be returned using the original payment method wherever possible.
Refund processing times may vary depending on your payment provider.
8. Consumer Rights
Nothing in this Refund Policy affects your statutory rights under applicable consumer protection laws.
For customers located in the United Kingdom, digital content rights are governed by the Consumer Rights Act 2015 and other applicable legislation.
9. Contact Us
If you have any questions regarding this Refund Policy, please contact:
The Ambient Gallery
Email: info@theambientgallery.com
Website: https://theambientgallery.com